Long does it take to activate my account?
Your account is activated immediately after your payment has been received. We send you an
email to confirm your username and password. Enter them in our login panel and you are
ready to go!
How do people request my information?
They can either send an email (even a blank one!) to firstname.lastname@example.org
Or they can enter their details by way of a form on your site. (there are templates
already designed for you to cut and paste straight onto your site.)
Am I able to manually input an email address?
You sure can. In fact you are able to import an entire database of email addresses! You
can also export a full list of ALL clients in your responder database.
How do I change the messages in my responder?
Very easily! Just log in and choose "set messages" page. You can change, add,
delete as many messages as you want, 24hrs a day, 365 days a year. You
are in complete control of your own responder.
What happens if my customers don't want to receive any more
messages from me?
Every message you send to your prospects has a facility for them to unsubscribe. By simply
clicking a hyperlink they are removed and they will also receive a confirmation email.
What do you mean by personalise my messages?
You can set your responder to automatically include your prospects name when sending your
messages. So instead of your mail going out with "Dear Sir/Madam", It will go
out with "Dear Kate", "Hello John" etc. This instantly gives your
prospects a feeling of value and trust, as it gives the impression you have written to
them personally. You can also include their name,address,telephone number etc.
How does someone reply to me if they want more info?
Simple. Every message you send does not go out with the reply address as yourname@auto-responder. It will go out with your normal reply
address! (you@yourcompany) so they can reply
directly to you on any message they receive from your responder.
What do you mean by demographics?
You can split your database into many different segments and target each of them
individually. You do this by simply asking certain questions/promts in your sign up form.
For example: You could ask them if they are male of female. By doing this your database is
now split into 2. You can now target messages to a specific gender and of course, you
still have the facility to contact your entire list at anytime.
What do you mean by Ad Tracking?
You can set up an unlimited number of tracking Url's that can be placed in your messages.
By simply entering a URL, our system generates a unique tracking code that you place in
your messages. It then counts the amount of click through's each URL receives. This is an
invaluable tool to gauge the response of any promotions, etc you run in your messages.
Can my subscribers reply directly to me from any of my messages?
Yes. Every message you send goes out with your normal reply address (you@yoursite) so they can reply directly to you on any message
they receive from you.
What is and why would I want to use "E-mail Flow
This lets any email a new customer has sent to your responder "flow through" the
system and be delivered directly to you. There are 2 scenarios for this.
1. A customer might sign up for your responder sequence by emailing you
direct, (instead of using a form on your page) but ask additional questions at the same
2. This is a great customer relations tool. As soon as a customer emails
your company they can instantly receive a "thank you confirmation" from your
company stating their message will be dealt with promptly.
Is there a limit to how many subscribers I can
have in my list?
Yes, you are limited to a maximum of 1,500 email addresses. If you outgrow this amount you
can upgrade. Please go here for upgrade pricing.
Tell me some of the practical uses for autoresponder
There are a multitude of uses. You are only limited by your own imagination. We have
listed some of the more popular ones below.